Because love and grief rarely follow perfect lines.

At Thames Valley Cremation Services Inc., our logo is more than a design — it is a symbol of memory, love, and the families we have been privileged to serve.

The jar shape is intentionally imperfect, reflecting the truth that love and grief rarely follow perfect lines. It represents the many ways families choose to hold and honour their loved ones: a favourite cookie jar holding the ashes of a baker; a fishing tackle box lined with lures; a carpenter’s handmade urn; a gift of love from a son to his father; a well-worn travel bag for a mother who loved the world; a painter’s can brushed with colour; a daughter’s salt urn, chosen with great care.

We have seen urns hold not only loved ones, but cherished keepsakes — golf balls, photographs, letters, and Werther’s Originals candies — each a story, each a memory.

We carry these memories with care, honouring every life and every urn, whether carefully chosen or lovingly created.

Meet Mike Holmes

Owner • Licensed Funeral Director Class 1 • Pre-Arrangement Specialist

For Mike Holmes, funeral service has never simply been a career—it has always been his calling.

A graduate of Humber College’s Funeral Service Education Program with Honours, Mike has also graduated from two additional college programs, reflecting his lifelong commitment to learning and professional growth. Since becoming a licensed Ontario Funeral Director Class 1 in 2010, he has dedicated his career to helping families through one of life’s most difficult moments with compassion, professionalism, and genuine care.

Before becoming a co-owner of Thames Valley Cremation Services Inc., Mike spent many years serving families alongside respected Funeral Director Paul Needham until his retirement. Throughout Mike's career, he has earned a reputation as one of London's most respected Funeral Directors. Mike is known for his calm presence, attention to detail, and commitment to every family he serves.

Today, Mike is proud to be a co-owner of Thames Valley Cremation Services Inc., where he continues to provide the personalized, independent care that he believes every family deserves.

Mike leads our Pre-Arrangement Services, helping individuals and families plan ahead with confidence. He believes that taking the time to make informed decisions today can ease future burdens for the people you love. His approachable nature, knowledge, and ability to explain every option clearly have helped many families create meaningful pre-arrangements that reflect their wishes.

Known for his integrity, kindness, and dedication to the profession, Mike considers it a privilege to walk alongside families during some of life’s most important moments. His goal is simple: to ensure every person is treated with the same respect, dignity, and compassion he would want for his own family.

For Mike, funeral service is more than a profession—it is the work he was meant to do.

Together, Mike and Birdie bring 29 years of combined experience serving families in the City of London and surrounding communities.

Meet Roberta MacNeil

Owner/General Manager • Licensed Funeral Director Class 1 • At Need & Aftercare Specialist

Most people call me Birdie.

For me, becoming a Funeral Director has never simply been a career - it has always been my calling in life.

I am the Co-Owner & Operator of Thames Valley Cremations Services Inc. and a graduate of Humber College’s Funeral Service Education Program with Honours. My educational journey includes graduating from more than one college, and each experience has contributed to the professional and compassionate approach I bring to every family I serve. Since becoming a licensed Funeral Director Class 1 in 2013, I have been dedicated to serving families with compassion, professionalism, respect and personalized service.

My career has provided me with experience in funeral homes, a crematorium, and cemetery operations, giving me a broad understanding of every stage of the funeral profession. That experience has shaped the way I care for families.

I specialize in helping families at the time of death. From the first phone call through the completion of the arrangements, I guide families step by step, providing clear information, practical advice, and compassionate support when they need it most. I also believe that care should not end after the direct cremation, direct burial, or transfer of body donation. Through our Aftercare Support Program, I remain available to answer questions and assist families in the weeks and months that follow.

After serving hundreds of families throughout our career, I founded Thames Valley Cremation Services Inc. with a simple vision: to provide families with the guidance of licensed funeral directors, transparent all-inclusive pricing, and no sales pressure. Every family deserves exceptional care and honest answers so they can make informed decisions.

Over the past several years, I have also served as a community guest speaker on topics related to death, dying, funeral planning, aftercare and consumer awareness, aging with autonomy, and the role of the funeral director. I consider myself a community resource for individuals and families who have questions and want honest answers about funeral options.

Please feel free to reach out to Mike or myself at any time at 519-494-5340 (cell)

A Quiet Lesson on Loss — from a Funeral Director
The world feels quieter now. Even though the ache feels deep, love doesn’t end — it simply finds new places to live. You’ll notice it in a favourite song, a baseball game on a summer night, the smell of dinner on the grill, a memory that catches you off guard. Loss isn’t just sorrow; it’s love living in another form. It softens, reshapes, and reveals meaning in the smallest, quietest moments. Love lingers in those ordinary places, and through memory, it keeps remembering.

— Roberta MacNeil, Funeral Director

I was introduced to Roberta through a mutual friend, and I’m so grateful for that connection. When the time came that I needed her professional services as a funeral director, she provided truly outstanding care. Roberta handled everything with compassion, dignity, and an incredible attention to detail.

She made a very difficult time much easier by guiding us through the process with patience and understanding. Her kindness and professionalism stood out in every interaction, and I can’t thank her enough for the comfort and support she offered. I would wholeheartedly recommend Roberta to anyone in need of her services.

With warm regards,

- Alex & Nicole Duquette

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Office Location

23 Salvia Court
London, ON, N5Z 4T3
519-274-0523 (cell) 24/7
519-494-5340 (office) 24/7

Available 24 Hours / 7 Days a week

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Thames Valley Cremation Services Inc. offers appointments seven days a week, including statutory holidays. Evening
and last-minute appointments are available at no extra cost.

Mike Holmes Funeral Director License - 300962
Roberta MacNeil Funeral Director License - 301985
Transfer Service Operator Class 1 – License # TS1-0014680

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