Because love and grief rarely follow perfect lines.

At Thames Valley Cremation Services Inc., our logo is more than a design — it is a symbol of memory, love, and the families we have been privileged to serve.

The jar shape is intentionally imperfect, reflecting the truth that love and grief rarely follow perfect lines. It represents the many ways families choose to hold and honour their loved ones: a favourite cookie jar holding the ashes of a baker; a fishing tackle box lined with lures; a carpenter’s handmade urn; a gift of love from a son to his father; a well-worn travel bag for a mother who loved the world; a painter’s can brushed with colour; a daughter’s salt urn, chosen with great care.

We have seen urns hold not only loved ones, but cherished keepsakes — golf balls, photographs, letters, and Werther’s Originals candies — each a story, each a memory.

We carry these memories with care, honouring every life and every urn, whether carefully chosen or lovingly created.

Meet Roberta MacNeil

Most people call me Birdie.

I am the Owner and Operator of Thames Valley Cremation Services Inc. I graduated with honours from Humber College’s Funeral Service Education Program and have been serving families since 2013.

Being a funeral director has always been my calling.

I completed additional post-secondary education early in my career and have worked in funeral homes, a crematorium, and cemetery settings, giving me experience across all areas of the funeral profession.

Over the years, I have served hundreds and hundreds of families. I later decided to venture out on my own and start Thames Valley Cremation Services Inc.

I have seen more families choose direct cremation and direct burial, with a growing number of families choosing to take care of memorial services or celebrations of life themselves. Many families are looking for simple, low-cost options with all-inclusive pricing and no sales pressure. My role is to provide clear answers and support, without pushing families in any direction.

I take pride in caring for the deceased with respect, dignity, and professionalism from the moment they come into my care.

Over the past six years, I have also served as a community guest speaker on topics related to death, dying, and the role of the funeral director. I consider myself a community resource for individuals and families who have questions and want honest answers about funeral options. These conversations are educational, always without obligation, and meant to inform — never to pressure.

Please connect anytime - 519-274-0523 (cell)

I was introduced to Roberta through a mutual friend, and I’m so grateful for that connection. When the time came that I needed her professional services as a funeral director, she provided truly outstanding care. Roberta handled everything with compassion, dignity, and an incredible attention to detail.

She made a very difficult time much easier by guiding us through the process with patience and understanding. Her kindness and professionalism stood out in every interaction, and I can’t thank her enough for the comfort and support she offered. I would wholeheartedly recommend Roberta to anyone in need of her services.

With warm regards,

- Alex & Nicole Duquette

Her kindness and professionalism

I’m writing this letter to let you know that Roberta has been an absolute pleasure to work with over the past 18 months. Both my parents had gone downhill quickly after they had been moved from Dorchester to Georgetown. Not long after the move, we thought that it would be best to have a plan set to bring them back to London upon their deaths.

After contacting and researching funeral homes in the Georgetown area, we decided to reach out to Roberta MacNeil, Funeral Director. Her kindness and professionalism made me feel very comfortable in moving forward with pre-arranging arrangements. She took so much time explaining everything in detail.

We lost both my parents within eight months—Mom in June 2020, and Dad in February 2021. With COVID in the mix at both of their deaths, it was definitely not easy. The transfer of both my parents back to London was done so timely and with such professionalism (according to the staff and family members who were in Georgetown)—all arranged by Roberta. The ease and flow of paperwork that was completed by Roberta was very much appreciated. I don’t know how I would have managed it without her.

We, as a family, feel so blessed to have had the interactions of such an outstanding, caring professional. You are a shining star working in your midst. Thank you to Roberta for making a sad situation in these trying times into one of gratitude and blessings.

Sincerely,
Steve Crowe and Michele Crowe

Dear Roberta,

The care that we received during our mourning for Dad was extraordinary. Everyone is called to do a specific job in life, and you have definitely been called to be a funeral director. Your care for the fine details was awesome. I personally felt a connection to you as a person who felt loss with us. All the little details, such as a chair by the casket at the graveside, made it so much easier on Mom — and she was so grateful. Anytime we had a question or concern … Roberta was there. You are truly a blessing and a very caring person. On behalf of all of us in the Romphf family, thank you so much.

— Brenda (Romphf) & Keith Albion

I highly recommend Roberta

Compassion, experience and comfort in a time of need is priceless – Roberta’s compassionate and comforting presence along with her organizational skills make a very difficult time, more uplifting.

All of the families Roberta has served, along with her many years of experience, and attention given to every detail, have received the very best care that they deserve.

I highly recommend Roberta; you will feel absolute peace having her serve your every need the way you want it.

- Rev. Ken Taylor

I have known Roberta for about three years. I met her when I decided to make my funeral arrangements after a friend had recommended her to me. Roberta impressed me right away with her extensive knowledge of the funeral business and her apparent experience with people. Perhaps, more importantly, I was a newcomer to London. She drew me in with her kindness and her willingness to listen to my story. Then, Roberta surprised me by inviting me for coffee and exploring some of the city. To sum up, she was the right person for me to help me through a stressful time in my life. What she did for me shows her heart and willingness to go the extra mile for her clients.

- Margaret Dukes

I have known Roberta since 2010 when we met through a mutual acquaintance. Since that time, I have found her to be a very caring and compassionate woman. She is very professional and empathetic when it comes to her work. She has a sincere desire to help her clients and goes out of her way to ensure that they understand the intricacies of the myriad forms and application processes that have to be navigated. She brings clarity and calmness to a family at a time it is most needed.

Roberta’s desire to ensure that her clients receive the best advice and care are some of her strongest traits. She is meticulous in her handling of the requisite paperwork and ensures that everything is submitted in a timely manner and is both complete and thorough. This spares families from revisiting or having to resubmit forms, which brings its own anguish and frustration. She is passionate about her work and this is clearly evident when you first meet her. She makes the families’ well being her only priority and she maintains this throughout her interaction with the family and beyond.

- Z. Lazar

Dear Roberta,

I would like to thank you for being so thorough in handling my mom, husband, myself, and my two sisters’ pre-need planning. From the very first meeting to arrange our pre-needs, every detail was handled with such dignity and care. You made sure that everything was taken care of, being so patient in explaining everything to us and answering all our questions. You made sure that we will have no concerns when dealing with at-need care, allowing us to focus on grieving the loss of our loved one.

Funeral directors play a very meaningful role during one of life’s hardest moments. When my husband passed, your kindness, professionalism, compassion, patience, and understanding helped me through the most difficult time of my life. Losing my husband was very painful, but your continued support helped ease our pain and allowed us to focus on honouring my husband’s memory.

My family and I will always be grateful to you for the care and respect you showed us — not only as a funeral director, but as a person who truly sympathizes with and cares about the families who come to you during the most difficult times of their lives.

My family and I will always be grateful for everything you have done for us and for your continued, ongoing support.

Thank you.

Sincerely,
- Angie

A Quiet Lesson on Loss — from a Funeral Director
The world feels quieter now. Even though the ache feels deep, love doesn’t end — it simply finds new places to live. You’ll notice it in a favourite song, a baseball game on a summer night, the smell of dinner on the grill, a memory that catches you off guard. Loss isn’t just sorrow; it’s love living in another form. It softens, reshapes, and reveals meaning in the smallest, quietest moments. Love lingers in those ordinary places, and through memory, it keeps remembering.

— Roberta MacNeil, Funeral Director

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Office Location

23 Salvia Court
London, ON, N5Z 4T3
519-274-0523 (cell)
519-494-5340 (office)

Available 24 Hours / 7 Days a week

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Roberta MacNeil
Funeral Director License - 301985
Transfer Service Operator Class 1 – License # TS1-0014680

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