Thames Valley Cremation Services Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
1. Information We Collect
We collect personal information from you when you:
➜ Complete an online arrangement or pre-planning form.
➜ Contact us by phone, email, or in person.
➜ Subscribe to a newsletter or request information.
The information we collect may include:
➜ Full name, address, phone number, and email address.
➜ Date of birth, place of birth, and other vital statistics required for legal documentation.
➜ Payment details (if applicable for prepaid arrangements).
➜ Any messages or notes you choose to share with our staff.
2. How We Use Your Information
We use your personal information to:
➜ Provide funeral, cremation, and pre-planning services.
➜ Complete legal documentation required under Ontario’s Funeral, Burial and Cremation Services Act, 2002.
➜ Communicate with you regarding your arrangements.
➜ Respond to your inquiries and provide aftercare support.
➜ Maintain our business records as required by law.
We will never sell, rent, or trade your personal information to third parties.
3. Consent
By submitting personal information to Thames Valley Cremation Services Inc., you consent to our collection, use, and disclosure of that information as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions.
4. How We Protect Your Information
We use secure systems and best practices to protect personal information against unauthorized access, disclosure, alteration, or destruction.
All online forms on our website are transmitted through secure, encrypted connections (SSL). Access to your information is restricted to licensed staff who require it to provide services.
5. Sharing Information
We may share limited personal information with trusted third parties only when required to fulfill our services, including:
➜ Government agencies for death registration.
➜ Coroners, crematoriums, and cemeteries.
➜ Financial institutions for processing payments.
➜ The Bereavement Authority of Ontario (BAO), as required by provincial regulation.
Each of these parties is obligated to maintain confidentiality and use the information solely for the purpose it was provided.
6. Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To do so, please contact us at:
Email: care@tvcs.ca
Phone: 519-494-5340
Mail: 23 Salvia Court, London, Ontario N5Z 4T3
7. Retention of Information
We retain personal information only as long as necessary to fulfill legal obligations and provide services.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.
