Aftercare Support

Included with all our Direct Cremation and Direct Burial Services at No Charge.

At Thames Valley Cremation Services Inc., our care does not end when the direct cremation or direct burial has taken place. The days and weeks that follow the loss of a loved can feel overwhelming. Many families suddenly find themselves responsible for important notifications, paperwork, and decisions while also navigating grief.

Here is how we can help:

TVCS Custom Aftercare Check List

Download our custom aftercare checklist to stay organized and navigate next steps with confidence during a difficult time. This simple, helpful, and thoughtfully designed resource provides clear guidance, reduces stress, and ensures nothing important is overlooked as you move forward.

Created to support you with practical steps, helpful reminders, and compassionate direction, it’s a reliable tool you can turn to whenever you need clarity and reassurance.

Download Checklist
Notifying Service Canada

Service Canada helps manage many federal benefits including CPP and Old Age Security.

During the at need meeting we will complete and fax Service Canada the Notification of Death Form to Canada Pension Plan and Old Age Security. The purpose of this form is to notify Service Canada of death a Canada Pension Plan (CPP) and /or Old Age Security (OAS) beneficiary to stop the payment of a CPP and / or OAS beneficiary to stop the payment of CPP and /or OAS benefit in order to avoid overpayment.

Download Form
Canada Pension Plan – Death Benefit

Some families may quality for the Canada Pension Plan Death Benefit, which is a one-time payment to the estate or eligible individual. The maximum CPP Death Benefit is $2,500.

You can learn more here.

Thames Valley Cremation Services Inc. will complete this form for you and all the necessary documents that are required to go with the form. All you have to do is mail it in or take it to Service Canada.

Download Form
Canada Pension Plan – Survivor Benefits

Surviving spouses or dependent children may be eligible for ongoing CPP survivor benefits.

The survivor's pension can be applied for by a person who is legally married or in a common law relationship with a person who has died. May also apply to children of the deceased who are under the age of 18 or between the ages of 18 and 25 attending school, college or university full-time.

You can learn more here.

Thames Valley Cremation Services Inc. will complete this form for you and all the necessary documents that are required to go with the form. All you have to do is mail it in or take it to Service Canada.

Download Form
Marriage Certificate Help 

To complete the Canada Pension Plan Survivor Benefits form, please bring your marriage certificate to our after care appointment.

If you are unable to find your marriage license, it can be ordered online here.

You can learn more here.

For common law spouses, a form called the Statutory Declaration of Common-law Union must accompany the application. This form must be signed by a Commissioner of Oaths

Download Common-Law Form

Helpful Links:

The BAO

The BAO’s Consumer Information Guide: A Guide to Death Care in Ontario is a free consumer-protection information booklet.

The guide is designed to support informed consumer choices regarding funeral, burial, cremation and hydrolysis services.

Learn more
Government of Canada

What to do when someone dies.

There can be a lot of things to do when someone has died. Depending on your relationship to the person, you may have different tasks or activities to complete. Find out what has to be done if you are not sure or need guidance.

Learn more
Government of Ontario

What to do when someone dies.

Answers to common questions about what to do, and what support is available, when a loved one dies in Ontario.

Learn more
Apply for the Guaranteed Income Supplement (GIS)

The Guaranteed Income Supplement (GIS) is a monthly, tax-free payment you can get if you are 65 or older.

Learn more
Apply for Probate of an Estate

When a person dies, they may leave behind belongings, real estate and other assets and liabilities, which is collectively called their estate.

Learn more
Proof of Death Certificates

To register a death, Thames Valley Cremation Services Inc. will submit two documents to London City Hall.

Learn more
Ontario Certified Death Certificate

If an Ontario Certified Death Certificate is required (some situations require them as they include cause of death information)

Learn more
Veterans Affairs Canada, Services and Benefit.

Review the Veterans Affairs Canada Services and Benefits website to explore available support, programs, and resources for eligible veterans and their families.

Learn more
Notify Canada Revenue Agency

There can be a lot to do when someone dies. Here's what you'll need to do to settle their tax accounts with the Canada Revenue Agency (CRA).

Learn more here.

Download Form

Cancelling Cards:

Cancelling an Ontario Health Card (OHIP)

According to the Government of Ontario, if a person dies, their health card should be returned to ServiceOntario.

To cancel a family member’s Health card following their death, you can visit a ServiceOntario Building 

ServiceOntario– OHIP Registration and Claims Branch
P.O. Box 48
Kingston, Ontario
K7L 5J3
Canada

Families should include:

• The Ontario health card
• A Proof of Death Certificate issued by Thames Valley Cremation Services Inc.
• A Change of Information Form (if applicable)

Download Form Visit Website

Cancelling an Ontario Driver’s License

The Government of Ontario advises that a driver’s licence should be returned to ServiceOntario after death:

In person at a ServiceOntario location or mailed to:

Service Ontario – Driver’s Records
P.O. Box 922
Kingston, Ontario
K7K 5K4
Canada

Cancelling a Canadian Passport After Death

If the deceased person held a valid Canadian passport, it should be returned to the Government of Canada so the passport can be cancelled.

Passport Services in London, Ontario

Cherryhill Village Mall
301 Oxford Street West, Suite 76
London, Ontario, N6H1S6 

Mail the passport along with a copy of the proof of death certificate and a short letter requesting cancellation to:

Passport Program
22 rue de Varennes
Gatineau, QC
K1A 0G3
Canada

If the passport has already expired, it does not need to be returned. However, if the executor/next of kin would like the Government of Canada to securely destroy the expired passport, they may mail it with a copy of the death certificate and a written request for its destruction. 

London ON Passport Service General Information
Thames Valley Cremation Services Inc
Thames Valley Cremation Services Inc
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23 Salvia Court
London, ON, N5Z 4T3
519-274-0523 (cell)
519-494-5340 (office)

Available 24 Hours / 7 Days a week

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Roberta MacNeil
Funeral Director License - 301985
Transfer Service Operator Class 1 – License # TS1-0014680

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