What Happens Next

Understanding the online cremation process
when a death has occurred.

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Welcome to the Direct Online Cremation Services Arrangement Process

The following steps will allow us to complete the necessary forms and documents so that we can proceed with the cremation and delivery of the cremated remains, proof of death certificates, notification to Service Canada to stop CPP & OAS payments, and the CPP Death Benefit and CPP Survivor's Pension applications (if applicable).

The person in charge of the arrangements will receive notifications throughout each step so that they know when each important step has been completed.

1

Complete the "Death has Occurred" Form

Enter the required information using our online form.

Start the Form
2

We Will Contact You

We will confirm receipt of the information. A licensed funeral director will contact you as soon as possible.

3

Transfer Into Our Care

Your loved one is brought into our care from their place of passing.

4

Photo Identification

We require a copy of the photo identification for verification purposes.

5

Review and Sign the Documents

Thames Valley Cremation Services will email the documents. Once the information has been confirmed, the documents will be sent electronically through DocuSign for signature.

6

Payment and Completed Documents

Once the person in charge of the arrangements and the licensed funeral director have signed the documents and payment has been completed, Thames Valley Cremation Services will email a digital copy of the completed documents. A hard copy will also be provided.

7

Registration and Crematorium Transfer

Once the death has been registered with the City of London, a Burial Permit (Form 19) has been obtained, and the required Coroner's Cremation Certificate has been obtained, Thames Valley Cremation Services will transfer the deceased to the crematorium.

8

Cremation

Following cremation, the cremated remains are generally returned to our care within approximately 24 hours.

The crematorium does not operate on Saturdays, Sundays or statutory holidays, so additional time may be required when a cremation falls near a weekend or holiday.

9

Delivery of the Cremated Remains

The person in charge of the arrangements will be notified when the cremated remains are in our care. We will then arrange a convenient time for personal delivery.

10

Upon delivery of the cremated remains, the purchaser will receive a file folder containing:

Our General Price List is available upon request at any time and is also posted on our website for download.

Begin the Online Form Download our General Price Guide Call to Discuss

Thames Valley Cremation Services Inc. respects your privacy. Information submitted through this form is kept confidential and is reviewed by Roberta MacNeil (“Birdie”), Owner/Operator and Licensed Funeral Director of Thames Valley Cremation Services Inc.

This information is used solely to prepare the necessary documentation required for direct cremation, direct burial, or transfer for body donation. We do not sell, rent, or share the personal information provided with third parties.

This form is protected by SSL encryption, which helps ensure that the personal information you submit is transmitted securely and remains confidential.

Thames Valley Cremation Services Inc
Thames Valley Cremation Services Inc
About

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Office Location

23 Salvia Court
London, ON, N5Z 4T3
519-274-0523 (cell) 24/7
519-494-5340 (office) 24/7

Available 24 Hours / 7 Days a week

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This is the Official website of Thames Valley Cremation Services Inc.
https://thamesvalleycremation.ca/


Thames Valley Cremation Services Inc. offers appointments seven days a week, including statutory holidays. Evening
and last-minute appointments are available at no extra cost.



Mike Holmes Funeral Director License - 300962
Roberta MacNeil Funeral Director License - 301985
Transfer Service Operator Class 1 – License # TS1-0014680

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